Ahli United Bank has been named ‘Best Bank in the Middle East 2009’ by reputed New York-based banking publication Global Finance magazine.In addition, AUB was also recognized as the ‘Best Bank in Bahrain’.

Ahli United Bank (AUB) has received three prestigious awards from Euroweek, a leading provider of information on global capital markets, for securing a successful US$ 800 million loan facility in September last year.

Ahli United Bank has today announced its financial results for the year 2008. The Bank recorded a 4.5% growth in total operating income to US$ 665.5 million (2007: US$ 637.0 million). The Bank’s reported net profit of US$ 255.7 million for the year (2007: US$ 296.3 million) was impacted by increased levels of specific and precautionary provisions taken in light of the prevailing adverse operating environment.

Scenario and Challenges:

AUB was faced with huge volumes of transaction data that needed to notified/sent to customers in a timely basis. Statements delivered to customers for daily/weekly/bi-weekly and monthly basis. The most efficient and cost effective way to deliver these notes, statements and confirmation orders is to be able to deliver them electronically to customers in a secure, password protected with multilingual.

The solution should scale to accommodate the growing volume of transactions and customers and not affect performance in the generation and delivery of statements in a timely and efficient manner.
The brokerage wanted to efficiently manage and administer their customer support operations for handling customer queries via a self care portal and enable users to have access and be able to print duplicate statements.

Moreover, AUB wanted to send out a consolidated statement to customers detailing their CASA(Current and Savings Account),Fixed Deposit,Credit Card, Investment with the Transaction all in one single unified statement through Global Customer Management to save on printing and dispatch costs.

Global Customer Management is the Key features for the AUB, The Global customer management means we can make account globaly or in Groups, If a customers has more then one accounts in different country(Entity) then we will made Group of this accounts into a single consolidated statement.
AUB was also looking for a cost-effective solution that would help the bank with a consolidated statement presentation solution to handle all their products through statement delivery via bulk email and merging the bulk statements for printing.

Data had to be consolidated from Entities wise flat files of all products and with Customers information. This data had to be warehoused with multilingual format for universal interchange across platforms and systems.

A single bank customer has multiple relationships with the bank like CASA (Current account/Savings account), credit card, fixed deposit, investments in different country(Entity). The bank wanted to consolidate these numerous product and service relationship information into a single view for presentation and delivery.

The bank needed to inform and update customers with new innovative products and solutions it was offering on a regular basis. AUB wanted to use the customer account statement to advertise products and services targeted to the customer based on the customer’s profile, thereby increasing marketing campaign.

The entire process of statement generation, printing and dispatch had to be automated end to end. A consolidated single statement generated for multiple products and services offered by the bank needed to be dispatched to customers in print or electronic format for efficient and cost effective delivery.

A simple web based interface to manage and administer the entire statement generation and dispatch of statements with reconciliation audits and logs to ensure statements that were erroneously printed, not delivered or statement emails were resent and tracked accordingly.

AUB needed a customer communication management specialist to help them with a solution to present a consistent unified view of customer information across their banking interfaces like call centers and printed statements mailed out.

The Solution

AUB chose SEEinfobiz as their one stop solution partner for all their customer statement communication requirements. SEEinfobiz has many years of expertise in designing and implementing bank account statement solutions in record time.

The statement information (bank, loans, credit cards,fixed deposit etc) had to be password protected before it could be sent to the customer to ensure the data reached the right customer without tampering or leakage. A unique system was incorporated wherein passwords were dynamically generated for each login to ensure maximum safety and security.

AUB was able to integrate customer transaction information from across the bank’s operations. This enabled the bank to have a comprehensive view of operations and transactions from across the many branches and ATM’s via a single centralised interface using the web.

AUB can dispatch printed bank statements to multiple addresses for customers who request the service for efficient and convenient access to account transaction history. To better manage and control the statement dispatch and delivery process across different channels like bulk print through merging the PDF, bulk email etc, CLICK PSS generates

logs of all deliverables processed and dispatched for reconciliation purposes to ensure the statements are processed and delivered efficiently to the right address. AUB can generate statements with the desired format like HTML or PDF. These statements are generated immediately on the fly and can be saved for future reference by customer.

CLICK PSS due to its unique architecture, does not interact with live transactional data on core banking systems etc which results in rapid response for customer statement data as it is scalable to handle millions of users without impacting performance.

Benefits

With CLICK PSS, AUB automatically emails a account statement. This saves time, costs.

Customers get a single statement from AUB Bank that has a single unified view of customers multiple relationships with the bank such as current/savings account, credit cards, fixed deposit, investments etc through Global Customer Management. This simplifies the relationship for the customer and the bank as both are better able to analyse and understand the status of their account information without having to toggle across multiple screens and reports.
The bank saves on print and postal costs as a single consolidated statement across the customers many relationships with the bank are dispatched to the customer. The customer does not have to deal with multiple statements that come from different entities of the bank, that need to be tracked and paid at different dates and to different entities.
All customer account information for their multiple relationships is centralised to bring efficiencies in customer service, maintenance and support costs through Global Customer Management.

Customers get timely delivery of their statements via different channels for their convenience like bulk email, bulk print through merging pdf etc to enhance their customers banking experience thereby saving costs and time.

The system enables seamless customer account management for the bank. Time and cost saving in producing, printing and dispatch of unified statements across multiple channels are the leading innovations to SEEinfobiz’s CLICK PSS solution.