CLICK Business Intelligence Suite ™
Introduction:
1. CLICK EXECUTIVE DASHBOARDS for PERFORMANCE
MANAGEMENT
2. CLICK WEB REPORTING AND ANALYSIS
CLICK EXECUTIVE DASHBOARDS for PERFORMANCE MANAGEMENT
CLICK Executive Dashboards provide a consolidated graphical view of the organizations’ performance using specialised visuals. Primarily meant for business users and top management, these tools can also be used at other levels. CLICK Executive Dashboards enable management to identify potential problems and bottlenecks in time. Dashboards are built to provide information that is actionable, forward looking and diagnostic.
CLICK EXECUTIVE DASHBOARDS OFFERINGS
Dashboards are used by key executives across functional areas
to assess real time performance metrics.
Region/Zonal Managers: Analyse regional performance across circles/branches
Top Management: Monitor profitability, growth, operating
costs, projections and forecasts
Sales Management Dashboards: Compare quantitative data
to enterprise-wide objectives for better accountability
Marketing Dashboards: Identify customer acquisitions
and churn, product basket (mix) movement, Ad-spends across products/regions/corporate
and sales trends
Customer Support Dashboards: Highlight call center metrics,
customer issues and customer satisfaction data for better customer service
Performance Dashboards: Monitor performance metrics across regions, branches and operating units, allowing institutions to improve forecasting and react to early shortfalls
Departmental Operational Dashboards: Compare real time
figures of various departments with projections and averages for better
operational visibility and agility.
Control Dashboards: Monitor control parameters for every
key initiative and area of activity
Finance Dashboards: Monitor key financial data from operating units, providing greater transparency to executives and board members periodically
Network Infrastructure Dashboards: Monitor Traffic distribution (origins, destinations), New Service Delivery Impact on network infrastructure etc
CIO Dashboards: Monitor the availability of key IT systems throughout the organisation
CRM Dashboards: Evaluate customer churn, customer acquisition, demographics
Human Resources Dashboards: Evaluate employee strength, category wise/location wise, earnings/cost per employee
CLICK WEB REPORTING AND ANALYSIS SOLUTION
As business becomes global in nature, IT and Operations are moving towards web based products for reporting and analysis to reach out to their branch offices over a simple browser.
CLICK Web Reporting and Analysis Solution combines production reporting, interactive reporting, ad-hoc query/reporting and OLAP analysis into a single, intuitive zero client web interface. While utilising the familiar web navigation methods, the web interface provides desktop quality drag and drop, forms, context sensitive menus, drilldown and graphics. The design allows each report and analysis function to be selectively exposed to different users for varied functions.
The solution has a robust and distinct architecture, which provides end
users the benefit of ease of use, performance, scalability and flexibility.
It scales to large number of business users over the Internet. Besides
providing basic database reporting and also supporting drill-down into
different systems integrated into the portal, it brings together
important data from across the business, with enterprise-wide search from
many content repositories to produce a variety of reports on key issues.
CLICK WEB REPORTING AND ANALYSIS OFFERINGS
CLICK Web Reporting and Analysis Solution provide out-of the
box report templates for different areas within the organization, such
as:
> Marketing
> Sales
> Customer Service
> Operations & Maintenance
> Networks
> Collections Management
> Product Development and Optimisation
> Finance
> Billing
> HR
Product Features:
Flexible:
CLICK Business Intelligence Suite delivers personalised, highly graphical
data-driven displays for each business executive, pertaining to one’s
area of interest.
Drill Down:
Business users can explore detailed data to justify information viewed
in summarized graphical performance dashboards.
High Resolution Visuals:
High resolution, crisp visuals with inter activity, multiple 2D and 3D
formats, color-coded drillable maps, animated reports, gauges, graphs
etc.
Sophisticated Formatting, Layout & Design:
The design, format and layout for dashboards can be customised for corporate
branding. Furthermore, the suite can be used to create
enterprise-wide reusable and extensible templates, providing consistency
and reducing development costs.
Business Rule Based Alerts:
Data points can be colour coded or highlighted for key departmental performances
moving beyond key threshold parameters based on business rules.
Real Time:
Dashboards and reports can be delivered real time.
Connectivity to Hybrid Data Sources:
The Suite has inbuilt capability to connect to multiple data sources such
as spreadsheets, flat files, relational databases, EJBs, Electronic Data
Interchange (EDI) files and core telecom systems etc. It can connect to
these sources one at a time or simultaneously.
Multiple Output Formats Through One Time Processing:
Multiple output options require only one time processing of reports providing
identical values across DHTML, PDF’s or other formats.
Delivery via Different Channels:
Dashboards and reports can be formatted and delivered in various media
formats such as DHTML, Excel, PDF, PCL and PS, XML, CSV, TSV. These can
be delivered via different channels such as Web, Print, Fax, SMS and Email.
Ad – hoc Reporting:
Ability to create and modify reports that introduce new data items and
new presentation formatting.
Forecasts:
Revenue, expenditure and other forecasts can be made by dynamic analysis
of the data using dynamic expanding table, formula table and super cross
tab.
Powerful Report Designer for Production Reporting:
Designer supports complex production reports such as usage reports based
on demographics, billing components like plans, calling frequency, time,
duration etc. These can be directly configured with the core system of
the institutions.
Business User Report Creation:
Innovative, wizard-driven approach to present the non-technical end user
with an easy to use point-n-click interface right out of the box.
Report Embedded OLAP (On Line Analytical Processing):
OLAP capabilities are built right inside of the reporting engine and provide
reporting data in a multidimensional view for online analysis.
Multilingual Support:
Localization and internationalization to any language.
Security:
The suite has its own security and can be configured for single sign on.
It can also be customised to connect to any external security system.
Web Integration:
The suite provides a seamless, multi-faceted web integration capability
with corporate websites.
Caching:
Dashboards and reports are cached onto the application server at required
time periods i.e. online daily / weekly / monthly as per the business
requirement. Business users hit cached content and not the live database.
This provides high performance as users can run queries and create multiple
views of the reports and perform analysis without hitting the database.
Multi Platform:
CLICK Business Intelligence Suite leverages existing investments by working
seamlessly on Linux™, Windows™, Solaris™, HP-UX™,
AIX™ as well as FreeBSD.
Auto Scheduling:
The system can be scheduled to pick up data from the disparate servers
at convenient times to suit the business requirements as per institutions
policies. Each report can be scheduled at different time intervals.
Auto Archiving:
Bills can be archived suitably to devices such as tape disks or hard disks
for quick retrieval.
Auto Versioning:
Bills can be versioned with date and time stamps at time intervals such
as daily, weekly, monthly or yearly.
Priority reporting:
Priority-based report generation can be defined and enforced, depending
on the category of the user and the significance of the report.
Offline Reporting and Analysis:
Reports derived from cached reporting content, can be analysed without
any database connectivity.
Web Scalability and Performance:
CLICK Business Intelligence suite has features such as data
streaming, page streaming, clustering, bursting, load balancing, scheduling,
multi-threading to manage large processes and concurrent user base without
any performance issues.
Product Benefits:
CLICK Business Intelligence suite is designed for creating Enterprise Reporting Applications that integrate real-time data from any number of sources.
Empowers 100% of business users:
All employees in the enterprise get the information they need.
Organisations accrue several important benefits not only for users, but
also for IT and the overall business.
Integrated with Web, Enterprise and e-Business Environments:
Enterprise web based Business Intelligence suite ensures simplified
and cost effective deployment across the organization.
Control Over Business:
Data can be consolidated into business reports from different
core areas. So, users get a complete view of multi-department scenario.
Easy and Understandable Data Presentation:
Data is presented in user friendly reports and graphs to business
users.
Intuitive & Interactive Navigation:
Reporting activities can be performed either by a point-n-click
or drag-n-drop action which makes the suite extremely intuitive and interactive.
Any report, page or item within the report can be filtered and the filtered
search results can be analysed. This also results in zero training costs.
End Users Empowered for report creation:
End users can define and create their own reports without dependency
on IT. They can use existing report formats and generate multiple reports
from existing report templates.
Reduce reporting bottlenecks in IT and improve requirements understanding
between IT and end users:
I.T. is extricated from report development and extraction activities
and can focus on more strategic activities. Communication and satisfaction
improves between report producers and end users by encouraging self service
reporting.
Ability to Make Informed Business Decisions from Insightful Analysis:
Dashboards empower executives to make insightful decisions about
their departments. Executives can also perform intelligent detailed analysis
using dynamic graphs, charts, and tables.
Zero-Client, Browser Independent Solution:
The web based application does not require any client installations,
resulting in reduced software costs.
Simple Web Administration:
The suite provides facilities to manage large volumes of reports
via simple web based administration reducing the dependency on operations
staff.
Server-based reporting:
It handles the processing for most end-user interactive viewing
functions. This eliminates the need to download applets or large volumes
of data to client browsers and speeds performance for large communities
of users.
Future-Proof IT environment:
It protects the investment against obsolescence as the same system
can integrate with newer systems, which may be implemented in future
Sensitivity Analysis:
The suite allows the user to carry out a what if analysis on
the data, in order to forecast the impact of these scenarios on business.
Convenient Offline analysis:
Data can be analysed without the need for any software installation
from the customers’ side. Executives can analyse data from their
PC/laptop even from outside the office.
High Security:
Ensures security of confidential data and applications to be
accessed by only the designated officials.