| Credit Cards |
Credit card issuers face many challenges in today’s competitive market: managing costs, brand differentiation, retention, availability, convenient service, and integration with the retail bank. To address these challenges, SEEinfobiz offers its solutions to Credit Card Service providers, specifically designed to meet the needs of both card issuers and credit card customers. SEEinfobiz's solutions can be deployed on across all the industry-leading platform with unsurpassed scalability, performance and reliability. SEEinfobiz's complete online solutions for Credit Card Industry will reduce the total cost of ownership, while enabling the financial institution to increase revenue through new account sales and retention. Broad functionality and self-service will satisfy the needs of the most active credit card customers. Mentioned below are some of our industry leading solutions –
Credit Card Statement Process & Delivery Management Credit card issuers face many challenges in today’s competitive market: managing costs, brand differentiation, retention, availability, convenient service, and integration with the retail bank. To address these challenges, SEEinfobiz offers CLICK - Power and Speed Statements for Credit Card Process and Delivery Management, specifically designed to meet the needs of both card issuers and credit card customers. This solution can be deployed across all the industry leading platforms with unsurpassed scalability, performance and reliability. CLICK is a complete online solution for Credit Card Management that will reduce the total cost of ownership of online delivery for most financial institutions, while enabling the financial institution to increase revenue through new account sales and retention. Broad functionality and self-service will satisfy the needs of the most active online credit card customers. Financial institutions can also save money by offloading work from customer service representatives through increased self-service online. CLICK's Credit Card Management enables instant account opening for qualified prospects and leverages easy payments. CLICK's Credit Card Management also supports business cards, and user interface flexibility provides the ability to manage any number of customized features for different affinity programs. The key features of SEEinfobiz's CLICK - Power and Speed Statements for Credit Card Management include -
Many consumers are shopping for credit cards online today, and leading financial institutions are maximizing this new sales channel in order to reduce acquisition costs. Prospects are more likely to open accounts if the application process is fully automated and decisions can be given immediately. CLICK's Credit Card Management addresses these needs and enables instant account opening of new and additional credit card accounts for qualified prospects.
CLICK's Credit Card Management gives cardholders a complete, real-time view of their account information, including balances, transactions, payments, credit limits, cash advance limits, account history, finance charges, and much more. This functionality enables cardholders to manage their finances with easily accessible, up-to-date information.
Requiring customers to sign-on to multiple systems remains one of the greatest barriers to online banking adoption. CLICK enables seamless integration across Consumer Banking and other lines of business, so cardholders can access all products and services seamlessly, with a single sign-on. Further, delivering Credit Card Management on a consolidated platform can cut the total cost of infrastructure ownership significantly by reducing hardware, development, maintenance, implementation and administration.
CLICK - Power and Speed Statements for Credit Card Management makes electronic statement images available to cardholders. Cardholders may receive alerts via e-mail, fax, SMS when statement are available, and can opt out of paper statements, eliminating mailing and other servicing costs for the financial institution. Cardholders appreciate the convenience of storing, searching and analysing electronic records instead of unwieldy paper records. Payments and Presentment for Credit Card Management provides cardholders with an easy way to pay their credit card bill and other bills online. This functionality provides cardholders with the convenience of scheduling and managing their credit card payments online, as well as the assurance of an audit trail of their payment history.
CLICK is an integral part of the corporate web site. It has the ability to adapt to the corporate look and feel of any part of the customer’s website, making it impossible for the user to distinguish the ESP (Electronic Statement Presentment) elements from other areas of the website. Furthermore, Statements are displayed in Dynamic Hypertext Mark-up Language (DHTML), and consequently have the best possible resolution and clarity.
Many customers have adopted a standard security product for the maintenance and update of user permissions and profiles. LDAP is a popular example here. CLICK can integrate seamlessly with the existing security standard and avoid having to duplicate what can be a timely and costly job of managing user permissions.
CLICK provides personalized & secured view of billing information, here Employees can view the statements of all customers and when a customer logs in he can get only his personal view. Security is maintained at the document level and does not require querying the database for each customer or employee request.
CLICK offers a unique facility called On Demand Page Viewing. The statement that a Customer or Chief Financial Officer accesses can be hundreds or even thousands of pages in size. The users might wish to view subsets of the statement, or "step through", from page 1 to page 700. CLICK’s On Demand Page Viewing throws only one page at a time to the browser, and does not document the entire statement. This gives the user ability to do this with instantaneous, consistent performance. The statement also being accessed through cached memory, does not impact the banking transaction database.
CLICK provides the flexibility of incorporating different statement formats for different customer segments such as corporates, university students, teenagers, senior citizens etc.
With CLICK you can provide customized advertising messages based on individual customer-specific account information. This creates additional account acquisition, revenue generation opportunities and improves marketing efficiency by reducing direct mail and telemarketing costs. Furthermore, since offers are so highly targeted, customers are more likely to respond to them.
CLICK supports distribution of statements in different languages, and also supports Unicode. This increases the reach and utility of application for customers who are sensitive to receiving bills in specific languages.
Interactively analyze all statement transaction over an arbitrary number of time periods. Transactions can be filtered or analyzed according to various criteria. Results can be viewed in tabular or 2D/3D graphical (pie, bar, time series, etc) form.
Many of our existing customers have multiple data sources that they need to access as part of their statement delivery solution. Often these are mixed environments – EJBs, spreadsheets, flat files, relational databases, EDI (Electronic Data Interchange files) etc. CLICK enables you to consolidate all your data assets whatever the underlying data platform, in order to provide statements on the web, print, email, word etc
A statement presented through CLICK can be viewed by the user in several different formats, which offers the end user both flexibility and choice:
Delivered to their desktop via a browser without the need for any client software (downloads or applets) to be installed on the PC
Delivered to the mobile via WAP without the need for any third party software.
Many clients will still want to print their statements (or personalized element of their statement). CLICK can deliver "picture perfect", high quality printed statements in PDF / Postscript format, without issues of headers and footers missing - a well-known problem normally associated with "standard" printing from a browser.
XML output enables automated application-to-application integration. Customers can download XML data into their operational systems for accounting purposes too.
Multiple output options such as PDF, XML, Excel, RTF, etc require only one time processing of the statement.
CLICK's Credit Card Management provides alerts of changing balance conditions, successful or unsuccessful payments, and payment due information, and can notify a cardholder in real-time. Alerts can be sent to any e-mail address, fax, including cellular phones and wireless PDAs through WAP.
CLICK's Credit Card Management helps improve the online experience for cardholders while lowering the cost of service for financial institutions by offering a comprehensive range of self-service functionality. CLICK's Credit Card Management self-service functionality includes the ability to submit disputes, request copies of sales slips, apply for credit line increases, replace or add cards, change addresses, set User Ids and passwords, add or remove authorized users, and order convenience checks.
CLICK's Credit Card Management provides financial institutions with a highly flexible user interface capable of supporting the customized features and user experiences needed for a wide array of differentiated affinity programs within a single URL, or within multiple URLs.
CLICK's Credit Card Management supports business cards, including the management of employee credit limits and spending through variable, delegated authorities.
CLICK's Credit Card Management enables customer service representatives to take action on a customer’s behalf to resolve issues or even co-browse with a customer to build customer confidence and ensure greater self-service in the future. Options such as live chat and secure messaging allow customers to communicate with financial institutions in ways they are most comfortable. CLICK's Credit Card Management customer care capabilities can also be seamlessly integrated with leading CRM packages to maximize customer service representative efficiency.
CLICK's Credit Card Management provides online credit card management access to cardholders via any WAP enabled devices. The key benefits of SEEinfobiz's CLICK - Power and Speed Statements for Credit Card Management include –
CLICK offloads the entire Statement Processing and Delivery Process to its own web server, reducing the load on operational systems. It assures timely statement processing and delivery, even if the source systems are experiencing down times.
CLICK takes care of source data errors as well as performs audit checks for statements and their detailed transactions. It prevents revenue leakage for organizations resulting in increased profits. CLICK incorporates extensive reporting and auditing functionality to enable corporate treasury and cash management personnel to understand, track and trouble-shoot all account transactions. CLICK’s intuitive and comprehensive web interface makes it simple to reconcile remittance information, manage exceptions and do cash flow analysis.
Most modern day marketing experts will speak fondly of the ability to market "one-to-one". The opportunity to market to each client individually, offering unique propositions based on a captured history preference, is highly desirable. In fact in an environment where the number of customers may be in hundreds of thousands, the ability to personalize the information provided is a necessity. CLICK’s – Power and Speed Statements, are implemented using leading edge technology, offering key information to the correct person at the right time in the right format.
The costs associated with paper based, and physically mailed posted statements are not insignificant and are well understood by the modern organizations. Today almost every opportunity to reduce or even eradicate costs is highly desirable as reductions in cost can be passed on to the client – enabling cost-based competition.
It is in the interest of both the organization and the customer to encourage as much account self-service as possible. Large companies can benefit from this model as it greatly reduces their costs.
The call center also has access to customer’s statements, personal profile, disputes, complaints etc online, making it easy for them to perform analysis on the statement and answer customer queries quickly. CRM executives can also take requests for duplicate statements, ado printing etc.
CLICK is a robust product, and scales to large number of users. It performs efficiently even with increased number of users and utilizes the full power of CPU’s installed on the servers. It provides speed and flexibility for incorporating any kind of business-required changes thus reducing time to market for new products and services.
CLICK’S point ‘n’ click environment provides billing team easy to use interfaces for bill process and delivery administration, enabling quick ad hoc administrative tasks. CLICK also reduces total cost of ownership for organizations as its total automation, results in comparatively less overall requirement of resources of hardware, software, maintenance and people.
The web-based user interface is intuitive and simple to learn and use
Eliminate the costs of sending usage data on paper or on data-storage media
CLICK enables "customer self-care", leading to fewer inquiries and complaints. This lowers costs in the call center
Customers want better control of their account transaction. CLICK is the compelling solution for those needs, raising customer satisfaction and loyalty
Increase market attention and gain advantage over your competition with CLICK as an attractive expansion of your services
Since Credit Card businesses are expected to provide personal service and form relationships with thousands of customers, self-service tools are a blessing. No matter how great your customer care is, if you're not offering support on the Web, your customers are left wondering why. Many experts agree that having self-service is one of the cornerstones of establishing a business presence. SEEinfobiz's Customer Self-Service architecture is founded on the principal of enabling customers, partners and employees to obtain information or conduct transactions directly over the Internet, avoiding time-consuming and costly traditional processes involving multiple verbal or written interactions. SEEinfobiz's Complete Self Service is a suite of Internet-based applications, built specifically for the needs of online service providers, enabling them to attain new heights in customer service while also increasing revenue opportunities through increased interaction and service-centric commerce. The key features of SEEinfobiz’s Customer Self Service solution include –
The benefits of SEEinfobiz’s Customer Self Service solution are –
Detect fraud instantly and act to prevent losses when issuing Credit Cards to new customers, during transactions and while serving existing clients. SEEinfobiz's solutions provide Credit Card industry carriers—with comprehensive protection while reducing costs and impact on legitimate customers. SEEinfobiz's Fraud Management System (FMS) is a market leader in fraud detection and analysis . FMS detects anomalies within the data and automatically generates alarms that are analyzed by the system to identify potentially fraudulent behavior. The information is then presented to a fraud analyst/case manager using a graphical user interface (GUI). The three primary functional features of FMS include –
SEEinfobiz proposes implementing it's Risk / Fraud Management Solution to your agency in order to capture Credit card fraud. SEEinfobiz's Risk / Fraud Management Solution is a client-server software system that assigns scores to each transaction and indicates the likelihood of fraud for the particular transaction and account. Scores are based upon profiles of individual card use and on a model of fraudulent behaviors gathered from a vast number of transactions. SEEinfobiz's Risk / Fraud Management Solution neural network assigns a score to each transaction. Higher scores indicate a greater probability of fraud on the account. Expert rules can use scores to create fraud cases for review by the fraud analysts. Credit Card agencies can also combine the score with any other data element in the transaction or any account memory field as decision criteria in a case-creation rule. Cases are routed to the Case Management component, which creates (or updates) a case for each and stores the case information in an database. The key features of SEEinfobiz’s Fraud / Risk management solution include –
The benefits of SEEinfobiz’s Fraud / Risk management solution are –
SEEinfobiz’s Customer Call Center Management allows you to create, assign, and escalate requests. Robust assignment rules ensure that each request routes to the most appropriate manager / executive equipped with a comprehensive knowledge base and complete account history. Users can easily manage service requests, track related activities, record notes and customer e-mails from Outlook and associate known solutions to incoming requests. Users have easy access to a comprehensive knowledge base for immediate answers to customers' questions and score the solution based on usefulness. The features of SEEinfobiz's Call Center Management solution are –
The benefits of SEEinfobiz's Call Center Management solution are –
SEEinfobiz's solution for ATMs provides the three principal card management functions -
The Cards module can function either as a stand-alone process or as a fully integrated system component of the SEEinfobiz’s Credit Card solution. In either of these configurations it has the capacity to act as a stand-in authorization system in the event of host non-availability (batch window, system maintenance), allowing continued transaction processing until the host system is restored. The Cards module allows the institution to deploy a "front end" processor with its own stand-in files which refresh the banking system, or it can pass transactions through for authorization against the banking account files in real time. SEEinfobiz's Credit Card Solution includes reports such as -
The key features & benefits of SEEinfobiz's ATM solution include –
Customer - Acquisition, Retention & Churn SEEinfobiz's Customer Acquisition module for Credit Cards reaches your prospective customers at the right time—and in the most compelling and cost-efficient manner possible. SEEinfobiz's Customer Acquisition solution includes –
As one of the nation’s leading providers of banking solutions, we are known for our ability to grow and manage large-scale programs. We continually invest in our existing facilities located throughout the world. This ensures that you have the best customer contact platforms available. To stay ahead of the demand curve, our site selection and implementation group follows a strategy to rapidly open new facilities. Our facilities also feature high-level security standards to provide a safe environment for your data. SEEinfobiz's Customer Loyalty / Retention solutions for Credit Cards align and empower you to – Build long-term customer loyalty, Increase customer value,Grow recurring revenues and profits SEEinfobiz's Customer Loyalty / Retention solution typically cover customer attitudes, intentions, and perceptions towards many or all of the following -
SEEinfobiz’s Churn Management solution for Credit Card provides with all the tools to gather, analyze, and store the data necessary for customer churn assessment. This solution scores customers according to their propensity to churn and their potential lifetime value. A scaled, targeted, and personalized response can reduce customer churn. The key features of SEEinfobiz’s Churn Management solution include –
The key benefits of SEEinfobiz's Customer - Acquisition, Retention & Churn solution include –
Product - Acquisition, Retention & Churn SEEinfobiz's Product – Acquisition, Retention & Churn Solution allows advisors to produce tailored, compelling credit card services & investment proposals for existing and prospective clients in a way that clearly demonstrates the benefits of the selected investment products and diversification strategies. The application efficiently walks advisors through a logical, intuitive workflow, which culminates with the production of a sophisticated yet easy-to-understand investment proposal and Investment Policy Statement. Advisors can generate compelling, personalized investment proposals with less effort, promote strategic products, and convert more prospects to clients. The Product Acquisition, Retention & Churn Solution is a workflow-driven application that is designed to enhance advisor productivity and ease of use. Enterprise clients and their advisors can configure the application to match their business practices. Firms and their advisors can setup their own custom asset allocation models, model portfolios, and investment universes. By changing settings in the Preferences Hub, advisors can automate workflows to increase their productivity. Model portfolios and investment universes can also be saved and applied across multiple products. Product proposals can also be configured to meet the specific needs of each client. The application and proposal can be branded with the firm's logo and each advisor's contact information. Whether the advisor is reviewing an existing product in preparation for an annual account review or proposing a new portfolio for a prospective client, current holdings can be thoroughly analyzed and compared with targets and benchmarks, providing advisors and clients with a holistic and comprehensive view of the portfolio. The Solution supports a wide variety of security types. These include mutual funds, exchange-traded funds, separately managed accounts, individual stocks, and fixed income securities. With our Solution, advisors have a very broad set of product offerings from which to choose when constructing client portfolios.
SEEinfobiz's point of sale solutions deliver powerful fully integrated retail packages that manage the Credit Card business from front office to back office - all with speed, accuracy, and simplicity. Credit Card business have already realized the benefit of having one simple solution, which manages front office tasks like processing accounts, accounting and more simultaneously on the backend. Saving valuable time and resources ultimately translates into an increase in productivity and most importantly - the bottom line! SEEinfobiz's comprehensive point-of-sale solution provides Credit Card sales representatives with an ideal solution for branches and call-center operations. When integrated with the CRM software, the combined solution provides easy order entry, quick access to detailed customer account profiles, and fast transaction processing to ensure accurate and reliable customer service through all channels. The key features & benefits of SEEinfobiz's Point of Sale Processing solution include –
The ability to segment customers according to their likely behavior and potential profitability is key for gaining a complete understanding of customers — and understanding customers is more important than ever for Credit Card companies, where intense competition, declining customer loyalty and high lapse rates continue to erode profit margins. SEEinfobiz's Customer Segmentation for Credit Card employs decades of industry experience to help you combat these issues with more effective customer communications. Credit Card providers struggle to segment their customers effectively, often because they have difficulty making sense of the huge volumes of customer data that exist throughout the enterprise. Credit Card executives frequently lack the ability to track changes in customer segments as well — such as changes in life stage or overall buying habits — leaving no way to evaluate the long-term success of their marketing efforts. SEEinfobiz's Customer Segmentation for Credit Card uses analytical depth to help marketers create more accurate customer segments and predict customer behavior, which in turn gives credit cards the power to create better-targeted product offers, product communications and bundled services. The solution identifies and categorizes the customer base into distinct groupings with similar characteristics to:
SEEinfobiz's Customer Segmentation for Credit Card uses demographic, geographic, attitudinal and behavioral data available across the enterprise, as well as information from analytical applications, to develop highly accurate segments.
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