Timely, ongoing support is crucial to the success
of any project. Seeinfobiz customers, used to operating
in round-the-clock production environments, have
access to reliable technical support 24 hours a
day, 7 days a week. We guarantee swift response
to issues through support facilities like the Global
Support Centre, regional support centre and onsite
support.
Seeinfobiz support centre provides
remote support through channels- telephone, email
and webex for problem resolution leveraging existing
repositories or through expert counseling. A learning
database forms the central part of the Global support
centre, which has several powerful features like
customer query capture, track and closure mechanism
and a powerful search facility.
Support Methodology
Customer calls originating from various channels
are logged into Seeinfobiz’s Global Support
Centre database. A severity level is assigned and
Call ID generated for future reference and tracking.
Fault analysis and resolution are as per standard
SLAs.
Support Services
SEEinfobiz provides 3 levels of support services:
