| Telecom Solutions - Landline & Mobile/ Wireless (Prepaid & Postpaid) |
SEEinfobiz Pvt. Ltd. is a global provider of Telecom Management Solutions for Mobile (Postpaid and Prepaid), Fixed-Line, and Advanced Services Operators. We provide a range of versatile solutions to the market with quick turnaround times. Our solutions range from stand-alone modules, through adjunct Next-Generation platforms, to complete integrated end-to-end systems. With our experience from working with and within cellular operators and worldwide telecom consulting, we understand the needs of a communication provider. Mentioned below are some of our industry leading solutions. CLICK... Power and Speed Statements CLICK... Power and Speed Statements Overview: Trends and Challenges In today’s market, customers are attracted by more than low prices alone. Business customers in particular demand additional services from their providers. Customers choose and stay with the service provider that best meets their business needs and lets them control use of their services. A better understanding of their customer’s behavior allows them to optimize the subscription of such services. Wireless service providers, Banks and Insurance companies are seeking unified statement delivery solutions as the diversity of services offered rise. Multiple services in telecommunications such as local to long distance, cable T.V. and cable modem, and so on necessitate a single billing system that not only simplifies the delivery process but also saves vast amounts of billing expenses while increasing customer satisfaction. These systems must allow a single stop billing for both prepaid and postpaid plans, and overcome varying profit margins between the two options. This would grant the consumer the freedom to switch between accounts rapidly while retaining the same handset. In addition, mergers and acquisitions among major service providers in telecoms, banks, insurance company’s are expected to drive demand for unified statement solutions that assist in consolidating statement delivery operations in a cost-effective manner. Despite the growth of Electronic Bill Presentment ( EBP ), there have been many issues, which have been affecting the EBP market. One of the main issues is undoubtedly the low level of Internet penetration and overcoming customer disdain for online payment. Considering the low volume of transactions, building a business model which will make electronic billing a profitable venture is a major challenge. In addition, there are technology issues like providing online instantaneous credit to the bank account of the utility company, and confirmation from utility to customer on completion of a transaction. The EBP market is also affected by the minimal number of players who can develop a plug-and-play module to integrate banks with utility companies. The challenge is also in integrating different service providers
with banking systems. Besides these, customers and service providers
have to be educated about the conveniences of this facility. Other
common issues are confidentiality of the billing information and
the time taken to update the customer database after reconciliation.
In addition, security and payment integration with multiple payment
processors or banks are some of the main obstacles.
The growing need for carriers to reduce operational expenses is propelling adoption of statement delivery solutions. These solutions are automated, and therefore, offer carriers the flexibility of lowering operational costs through reduced internal headcount while simultaneously maintaining productivity. Unified statement delivery solutions are also expected to increase network capacity and decrease need for network hardware. However, these solutions are dogged by controversy, as managements within service providers are indecisive regarding eliminating positions within a department that may be redundant once the external vendor software is deployed. "On the other hand, the lucrative benefits of cost savings are tilting the balance in favor of billing software from an external vendor.’’ Mounting Use of Communications Devices also Propels Deployment of Statement Delivery / Billing Software As the use of communications devices escalates globally, wireless and broadband subscriber growth is expected to develop at a consistent rate in the near future, particularly in regions such as Asia and Latin America. With the number of users (customers) and communications events (transactions) per user increasing, demand for billing solutions is anticipated to rise. This will be furthered by the influx of service providers in emerging markets and the maturing of close communications verticals. The intensification in the use of communications is likely to boost demand for effective billing software as the need to control churn rates and revenue leakage becomes an urgent priority.
Our Product SEEinfobiz’s CLICK – Power and Speed Statements , combine comprehensive e-billing, e-invoicing, e-statements, e-payments, e-analysis and printing functionalities across different industries i.e. Telecom, Banking, Insurance, Utilities, Medical, Logistics, Manufacturing and more. It provides specific capabilities for both B2B and B2C customers. CLICK is designed to facilitate electronic processing, batch printing, web presentation, auto distribution (email / fax / sms) and online payment of billing statements, with strong emphasis on secure information delivery. CLICK extends the convenience of online billing to an organization's entire customer base, as well as to its call centers for requests such as duplicate printing, itemized views, enquiries for specific charges, cross selling etc. With its advanced self-service features and best practices, the application enables companies to offer a superior online experience that increases customer satisfaction and loyalty, while decreasing the cost of servicing those customers. CLICK provides flexibility for customers to choose how statements will be viewed, ordered, and presented and empowers customer analysis of billing information. It enables customers to view, print, analyze, download (excel, word, PDF, ps, CSV, TSV etc), drill down on their statements. It also provides online payment of bills, automatically and electronically, offering full integration with existing systems. What is more, the suite delivers all of this information to the users via a standard web browser, in such away that they can perform all functions intuitively, without training.
CLICK is an integral part of the corporate web site. It has the ability to adapt to the corporate look and feel of any part of the customer’s website, making it impossible for the user to distinguish the EBPP (Electronic Bill Presentment and Payment) elements from other areas of the website. Furthermore, Bills / Statements are displayed in Dynamic Hypertext Mark-up Language (DHTML), and consequently have the best possible resolution and clarity.
CLICK allows companies to deploy bill processing and delivery management without any end user training and zero installation of software on the client’s desktop system. It provides simple access from web browsers and has zero supplementary plug in or applet requirements. Users can intuitively navigate complex and sophisticated pieces of applications software at the time that suits them.
The fundamental design principle behind CLICK – Power and Speed Statements, is to contribute to a truly scalable solution that can handle hundreds of thousands of users. CLICK’s EBPP server architecture is designed to offer near linear scalability. As the user community grows your solution can scale by simply adding CPU’s. CLICK’s EBPP is being used to deliver consistent, web-performance to hundreds of thousands of users.
Many customers have adopted a standard security product for the maintenance and update of user permissions and profiles. LDAP is a popular example here. CLICK can integrate seamlessly with the existing security standard and avoid having to duplicate what can be a timely and costly job of managing user permissions.
In an enterprise set up it is possible to run CLICK – Power and Speed Statements at a pre-determined time (perhaps overnight) and then hold it in cached memory. When a customer requests a view of their bill, they are viewing a cached content. This is important as it removes the need to have customers accessing the live operational billing database. This is particularly important when the size of the user base gets larger and the size of the statements gets larger. However it is also possible to refresh the cache on demand for near to real time data refresh which may be required in certain cases as bank balance statements.
CLICK provides the ability to deliver page level security to customers. Page Level Security allows you to deliver personalized views of information to thousands of users without the database and administrative overhead of having to create and manage thousands of documents. For e.g. the CFO of a Blue Chip Company needs to view the whole statement, whereas the Area Manager only needs (and therefore only has access) to that part of the statement pertaining to the area for which he is responsible. Incase of mobile phone services only customers who have paid for itemized mobile phone billing services will get access to the detailed bill section, whereas customer service executives will get viewing access to the summarized and detail section of the bill. With CLICK this scenario represents one statement. It offers personalized, secure views of subsets of the statement controlled by the security sub-system. Without page level security, requirements from three different people or departments are usually met by three different statements with a resulting impact on processing and maintenance. This might not be an issue if only three statements are required but when there are thousands of customers needing possibly hundreds of thousands of sub statements it becomes a major issue for administration
CLICK offers a unique facility called on-demand paging. The statement that a Customer / Dealer or Chief Financial Officer accesses can be hundreds or even thousands of pages in size. The users might wish to view subsets of the bill, or "step through", from page 1 to page 700. CLICK’s Page on Demand throws only one page at a time to the browser, and does not download the entire bill. This gives the user ability to do this with instantaneous, consistent performance. The statement also being accessed through cached memory, does not impact the operational billing database.
CLICK provides the flexibility of incorporating different bill designs for different customer segments such as corporate, university students, teenagers, senior citizens etc.
With CLICK you can provide customized advertising messages based on individual customer-specific account information. This creates additional revenue generation opportunities and improves marketing efficiency by reducing direct mail and telemarketing costs. Furthermore, since offers are so highly targeted, customers are more likely to respond to them.
CLICK supports distribution of statements in different languages, and also supports Unicode. This increases the reach and utility of application for customers who are sensitive to receiving bills in specific languages.
Click is a platform independent product and works across Windows, all flavors of UNIX (HP/SUN/IBM etc) and Linux. It also connects to any kind of data sources such as Oracle, SAP, EDI files, text files, DB2, Progress residing on hybrid platforms.
CLICK gives organizations and their customer’s flexibility to store months / years of historical account statements without degrading performance or increasing storage costs.
Interactively analyze all statement data over an arbitrary number of billing periods. Statement data can be filtered or analyzed according to various criteria, for example per subscriber or per charge type. Summarized data exist per subscriber (monthly charge, one time charge, discount etc), and individual CDRs can be analyzed for each subscriber or cost center. Results can be viewed in tabular or 2D/3D graphical form.
A statement presented through CLICK can be viewed by the user in several different formats, which offers the end user both flexibility and choice. It is important to reiterate here that these output options need only one executable. The output can be determined at "run-time" or in batch mode.
CLICK enables complete telecom cost allocation and auditing . This powerful application fully automates the invoice management and charge back process, seamlessly sharing critical information with your accounting department or third-party invoice-processing vendor. CLICK lets easily validate charges for equipment and services against your actual physical network, contracts, rate tables, last month’s bill, average monthly bill and more. By providing a fully automated, electronic approach to managing Financial Accounting System, CLICK helps you gain tremendous operating efficiencies, while significantly reducing costs.
CLICK has its own inbuilt zero-client web based administration tool. Not only it can create and maintain its own users and roles, it also can seamlessly integrate with third party user administration tools such as LDAP, active directory, etc
CLICK accepts payments via Credit Cards, Debit Cards, Bank accounts etc, giving customer flexibility to choose the payment mode most convenient to him. CLICK also includes full payment facilities including recurring and automated payment functionality. The application manages all scheduling, transactions and business logic for multiple payment vehicles.
With CLICK organizations can accept payments regardless of the channel via Web and IVR self-service channels, or via the assisted call center channel. Furthermore, CLICK tightly integrates all channels so payment transactions are consistent among all systems regardless of the channel used. For example, a payment executed via the IVR system is immediately reflected in the system so customers and customer support personnel can instantly log-in to the online system and see the account updates.
E-mails and messaging alerts notify customers about payment events and updates. In addition, customers can configure and manage personalized alerts such as when a payment posts, a credit card has expired or recurring payment reminders or upcoming scheduled events.
Our product calculates volume discounts based on customers aggregate usage and also applies discounts based on specific groupings of products / services, giving organizations flexibility for managing discounts and adjustments.
We also reconcile all the invoices for accounting, auditing and sales purposes, achieving near 100% billing accuracy.
Benefits:
CLICK offloads the entire bill processing and delivery process to its own web server, reducing the load on operational systems. It assures timely statement processing and delivery, even if the source systems are experiencing down times.
CLICK takes care of source data errors as well as performs audit checks for summarized statements and their detailed transactions. It prevents revenue leakage for organizations resulting in increased profits. CLICK incorporates extensive reporting and auditing functionality to enable corporate treasury and cash management personnel to understand, track and trouble-shoot all customer transactions. CLICK’s intuitive and comprehensive web interface makes it simple to reconcile remittance information, manage exceptions and do cash flow analysis.
More and more companies are using their corporate websites to market goods and services from their product portfolios to their client base. In fact CLICK has facilitated the expansion of product and service portfolios at a pace never seen before. However, in order to make this approach effective, one of the key challenges organizations face is encouraging clients to visit and use the sites regularly. Using CLICK for a strategic e.Billing solution opens up the opportunity to facilitate these requirements fully. With CLICK at the heart of your e.Billing solution, together with sound integration with the latest application server, personalization and content management technologies, the enormously powerful up sell and cross sell machine of an e. Business website can be realized and mobilized. CLICK facilitates the ability to embed in the bill, personalized purchase offers based on the company’s specific profile - offers that the user can click on whilst within the bill itself.
Most modern day marketing experts will speak fondly of the ability to market "one-to- one". The opportunity to market to each client individually, offering unique propositions based on a captured history preference, is highly desirable. In fact in an environment where the number of customers may be in hundreds of thousands, the ability to personalize the information provided is a necessity. CLICK’s – Power and Speed Statements, are implemented using leading edge technology, offering key information to the correct person at the right time in the right format.
The statements are available earlier than a hard copy paper statement. The user is empowered to address any queries weeks earlier than he might normally have them addressed. The statement is also integrated with the payment process. This speeds up the process of bill payment, reduces the effort and variability of the payment cycle and reduces the risk associated with payment. Potential return on investment (ROI) is measurable and immediate. Effective use of CLICK’s e.Billing enables large organizations to administer their cost allocation better.
The costs associated with paper based, and physically mailed posted bills are not insignificant and are well understood by the modern organizations. Today almost every opportunity to reduce or even eradicate costs is highly desirable as reductions in cost can be passed on to the client – enabling cost-based competition.
It is in the interest of both the organization and the customer to encourage as much account self-service as possible. Large companies can benefit from this model as it greatly reduces their costs.
Our product requires no end user training and zero installation of software on the client’s desktop system, it works from a simple browser .
The call centre also has access to customer’s bills, personal profile, disputes, complaints etc online, making it easy for them to perform analysis on the bills and answer customer queries quickly. CRM executives can also take requests for duplicate bills, itemized bills, adhoc printing etc.
CLICK is a robust product, and scales to large number of users. It performs efficiently even with increased number of users and utilizes the full power of CPU’s installed on the servers. It provides speed and flexibility for incorporating any kind of business-required changes thus reducing time to market for new products and services.
CLICK’S point ‘n’ click environment provides billing team easy to use interfaces for bill process and delivery administration, enabling quick ad hoc administrative tasks. CLICK also reduces total cost of ownership for organizations as its total automation, results in comparatively less overall requirement of resources of hardware, software, maintenance and people.
One-to-one marketing is one of the most effective ways to acquire new customers and more efficiently grow your current accounts. Competition is fierce, so your customer acquisition program must be highly reliable, accurate and aggressive. The right telemarketing partner with fully-integrated inbound, outbound and interactive voice response (IVR) services can improve your program’s performance and identify additional real-time revenue opportunities through intelligent up-sell and cross-sell programs. SEEinfobiz's customer acquisition module reaches your prospective customers at the right time—and in the most compelling and cost-efficient manner possible. SEEinfobiz's customer acquisition solution includes –
As one of the nation’s leading providers of telecom solutions, we are known for our ability to grow and manage large-scale programs. We continually invest in our existing facilities located throughout the world. This ensures that you have the best customer contact platforms available. To stay ahead of the demand curve , our site selection and implementation group follows a strategy to rapidly open new facilities. Our facilities also feature high-level security standards to provide a safe environment for your data. The benefits of SEEinfobiz's Customer Acquisition solution are –
SEEinfobiz's Customer Loyalty / Retention solutions align and empower all parts of your organization to –
Deployed continuously, quarterly, semi-annually, or annually, SEEinfobiz's Customer Loyalty / Retention solutions measure and report on all aspects of customers’ relationships with your organization. It surveys tailored to your organization typically include metrics and verbatim suggestions covering products, services, account management, ease of doing business, price, competitive positioning, and other attitudes, intentions, and perceptions. Real-time analytics and alerts allow immediate responses to customer concerns, opportunities, and competitors’ moves. Through action management, SEEinfobiz's Customer Loyalty / Retention solutions drive and coordinate both strategic and operational responses to feedback, enabling your organization to deliver the prompt attention to and resolution of issues that build long-term customer loyalty and market share. SEEinfobiz's Customer Loyalty / Retention solution typically cover customer attitudes, intentions, and perceptions towards many or all of the following -
The benefits of SEEinfobiz's Customer Loyalty / Retention solution are –
SEEinfobiz’s churn management solution provides telcos with all the tools to gather, analyze, and store the data necessary for customer churn assessment. This solution scores customers according to their propensity to churn and their potential lifetime value . A scaled, targeted, and personalized response can reduce customer churn. SEEinfobiz’s churn management solution, is a leading churn reduction and customer retention application designed for the telco industry . Customer billing details, revenue, call usage, customer care, and demographic information are analyzed to create individualized customer profiles. Predictive customer relationship programs can even be designed around customer retention so potential churners can be identified and targeted with focused proactive campaigns. You’ll get higher response rates and increased customer loyalty , which can be measured by increased usage and higher rates of offer acceptance. The key features of SEEinfobiz’s churn management solution include –
Detect fraud instantly and act to prevent losses when booking new customers, during transactions and while serving existing accounts. SEEinfobiz's solutions provide telecom carriers—with comprehensive protection while reducing costs and impact on legitimate customers. SEEinfobiz's Fraud Management System (FMS) is a market leader in fraud detection and analysis . FMS detects fraud by reading and analyzing the same streams of call detail records used for billing. As part of its detection function, FMS builds usage profiles and tracks current usage at the customer or service level. Services with multiple numbers have the option to track at the individual number level. FMS detects anomalies within the data and automatically generates alarms that are analyzed by the system to identify potentially fraudulent behavior. The information is then presented to a fraud analyst/case manager using a graphical user interface (GUI). The three primary functional features of FMS include –
The key features of SEEinfobiz’s Fraud / Risk management solution include –
The benefits of SEEinfobiz’s Fraud / Risk management solution are –
Telecom sector need proven solutions to increase revenues while minimizing technology and staffing expenses. SEEinfobiz has helped leading enterprises hold down costs, improve cash flow, and enhance customer service by optimizing their Collections and Recovery operations. CLICK's Collections & Recovery offerings address the entire collections life cycle, from day-one collections, to post charge-off, to sale. CLICK's Collections & Recovery offerings are platform independent and for minimal IT impact. All services are accessible through easy-to-use online applications. The key features of SEEinfobiz’s Collections and Recovery solution include –
Industry consolidation, new service offerings and competitive pressures place enormous strain on a telecom service provider’s often-disparate communications network. In response, the telecommunications industry is expected to spend upwards of $5 billion by 2008 on technologies that monitor, manage and diagnose the overall health of their voice and data networks. SEEinfobiz’s scalable Network Assurance solution is the first software solution that enables providers to predict network trouble before it occurs and then mitigate its impact on the network. he key features of SEEinfobiz’s Network Assurance solution include –
The benefits of SEEinfobiz’s Network Assurance solution are –
According to a leading Research 7-15% of telecom telecom service providers are not billing services. As providers try to remain competitive by expanding their networks and offering new and improved services to obtain and retain customers, they are overlooking leaks in revenue at multiple stages of their operations. SEEinfobiz's Revenue Assurance software is the first solution that enables providers to predict revenue leakage before it occurs as well as detect existing revenue leakage directly impacting a provider's bottom line. The key features of SEEinfobiz’s Revenue Assurance solution include–
Since Telecom businesses are expected to provide personal service and form relationships with thousands of customers, self-service tools are a blessing . No matter how great your customer care is, if you're not offering support on the Web, your customers are left wondering why. Many experts agree that having self-service is one of the cornerstones of establishing an e-business presence. The Self-Service model is founded on the principal of enabling customers, partners and employees to obtain information or conduct transactions directly over the Internet, avoiding time-consuming and costly traditional processes involving multiple verbal or written interactions. CLICK's Complete Self Service is a suite of Internet-based applications , built specifically for the needs of online service providers, enabling them to attain new heights in customer service while also increasing revenue opportunities through increased interaction and service-centric commerce. The key features of SEEinfobiz’s Customer Self Service solution include –
Executive Dashboard is a powerful web-based executive information system (EIS) that provides a consolidated view of an organization's performance , making it easy to:
Executive Dashboard provides a management tool for setting expectations for telecom industry at every level, with easy-to-understand reporting of the status of progress throughout the year. Their executive software measures set at each level roll up to higher indicators, creating a means for gauging the status of your organizational progress. Areas such as sales, production, efficiency, effectiveness, and product quality all affect an organization's financial performance. With CLICK's Executive Dashboard solution, the executives access real-time performance metrics such as net sales, cash, operating expenses, headcount, and business milestones from the company’s back-end financial systems. The executive dashboard enables the companies' leadership to identify potential problems early and save time and effort previously spent on analyzing hundreds of pages of financial data. The key features of CLICK’s Executive Dashboard solution include –
CLICK's Business Analysis (OLAP) solutions are specifically designed with the mainstream business user in mind. These features offer a smooth step-up path from production reporting, interactive reporting, and Ad hoc querying/reporting. With one integrated, zero-client interface, it eliminates any disruption for business users. The key features of CLICK’s Business Analysis (OLAP) solution include –
A credit score is a numerical index, which represents an estimate of an individual's financial creditworthiness. Credit scoring helps telecom reduce its defaults , improve process efficiencies & approval times and move to an objective and consistent method of making credit decisions. Your credit score is a number generated by a mathematical algorithm -- a formula -- based on information in your credit report, compared to information on tens of millions of other people. The resulting number is a highly accurate prediction of how likely you are to pay your bills. CLICK's Credit Scorings are the predictive tools most widely used by telecommunications providers. Companies rely on CLICK's predictive scores to assess consumer credit and bankruptcy risk in order to make more profitable decisions at all stages of the credit lifecycle—in customer acquisition (prescreening and marketing), originations and underwriting, and customer management The key features of CLICK’s Credit Scoring solution include –
SEEinfobiz's Rate Plan Advisor is a Web-based application that enables individual customers and businesses to go online to analyze historical usage, compare plan features and identify their ideal rate plan. Offering online rate plan support helps to increase customer retention and reduce customer service costs. SEEinfobiz's Rate Plan Advisor gives service providers complete control over which alternative rate plans are presented and when. The solution can be deployed to the Web for customers and/or customer service representatives, or at channel partner kiosks. The key benefits of SEEinfobiz's Rate Plan Advisor include -
Customer Relationship Management Customer Relationship Management (CRM) is one of those magnificent concepts that swept the Telecom business world in the 1990’s with the promise of forever changing the way telecom business interacted with their customer bases. Presently newer software systems and advanced tracking features have vastly improved CRM capabilities and the real promise of CRM is becoming a reality. SEEinfobiz specializes in the design and deployment of leading-edge customer relationship management solutions, supplied by an infrastructure of global resources. While today’s technology and business systems for managing customer relationships are extremely sophisticated, even the most innovative solutions fall short without precise, supervised implementation. SEEinfobiz enables global companies to increase profitable customer relationships by offering a fully integrated, end-to-end portfolio of tailor designed CRM solutions and services, such as –
SEEinfobiz's Customer Segmentation solutions help you to understand –
SEEinfobiz provides Customer Segmentation Solutions that deliver a process for identifying, targeting and responding to the needs of your most profitable customers. Customer Segmentation solution enables business managers in an organization to understand preferences, likes and dislikes of different types of customers. It assists the organization in identifying online the customer types such as corporate businesses, families or individuals, etc. Also managers can further profile their corporate or individual customers on basis of factors such as town, cities, age group, occupation or personal likes and preferences. This in turn provides managers with information such as most profitable customer type. The key features of SEEinfobiz's Customer Segmentation solution include –
CLICK provides dispute management that lets you automatically create, track, update, report on, and close disputes—and communicate seamlessly inside and outside your enterprise. CLICK 's dispute management lets you open and track disputes from initiation through resolution—whether it’s a service issue, a billing problem, or any other type of issue. It can stand on its own or work in conjunction with your existing enterprise dispute management systems. The key features of SEEinfobiz’s dispute management solution you can–
The benefits of SEEinfobiz’s dispute management solution are –
CLICK's point of sale solutions deliver powerful fully integrated retail packages that manage the telecom business from front office to back office - all with speed, accuracy, and simplicity. Many telecom service providers have already realized the benefit of having one simple solution which manages front office tasks like processing sales and returns while handling inventory management, ordering, accounting and more simultaneously on the backend. Saving valuable time and resources ultimately translates into an increase in productivity and most importantly - the bottom line! Click's comprehensive point-of-sale solution provides telecom retailers with an ideal solution for store and call-center operations. When integrated with the CRM software, the combined solution provides easy order entry, quick access to detailed customer account profiles, and fast transaction processing to ensure accurate and reliable customer service through all channels. The key features & benefits of click's point of sale solution include–
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